We're so proud of our products and we WANT you to be happy. We guarantee you'll be 100% satisfied with your purchase.
If it's not right for you for any reason, within 60 days, we will gladly exchange it or issue a refund.
Before buying our products or servies or requesting a refund, please make note the following:
We offer a complimentary 8 Day Self-Hypnosis Video Training, which includes a free 30-minute session, as well as some suggestibility tests. This will help you determine whether or not hypnosis is right for you, if you like the style of the hypnotist, and the quality of our products, etc.
Most of our sessions have samples for you to listen to, so you can make a completely informed decision about the particular product you are buying, before purchasing downloadable files.
Hypnosis is NOT a quick fix. It does however work faster than trying to resolve issues with just your conscious mind, which can take years.
So, we ask that you please Give our programs the necessary 30 Days of consistent DAILY listening
Do NOT fall asleep during your session.
If you understand all of the above, there really should never be a reason for a refund. You can read about the success our customers get when properly buying and using our products (READ OUR REVIEWS).
In the event that you do have issues with our products, please note that due the therapeutic nature of hypnosis, we will try and work with you to help you get the best results.
In the rare event where a refund is necessary, please note the following:
Return Policy on Downloads
Due to the fact that there is no way for you to "return" an MP3, our refund policy is slightly different on these programs. We are willing to return 50% of the funds back to you in whichever manner you paid us, and 50% as a store credit. This is a one time return policy, meaning you can not return the item you purchased using the store credit.
Ex. If you buy a $99 MP3 program and you decide to return it, you will be refunded $49.50 back to your card, paypal, etc. and $49.50 will be sent as an email gift certificate for you to use however you wish.
We do not offer refunds if a customer hasn't given the programs a proper chance, any MP3 issues that arise usually happen because of a PC configuration. All MP3's have been tested and are guaranteed to work.
Only one refund is allowed during a 12 month period of time. In other words, if you buy a product and receive a refund from us and then buy another product within 12 months, you will not be able to get a refund nor an exchange on that product.
We only issue refunds for functional products. A refund will not be considered until you have a successfully downloaded and played the products you have purchased. We will do everything in our power to make certain you have a working product. In the rare event you are unable to play an mp3, it may be necessary to convert an MP3 order to CD (shipping charges may apply) if you continue to have issues with the files.
If you are still using dialup internet access, please do not attempt to purchase an mp3.
Return Policy on Physical Products (CD's and DVDs):
CD's and DVD's are 100% money back guaranteed, minus shipping charges.
In order to request a return, please send an email through the Contact Us form and be sure to include the reason for the return.
Products must be returned undamaged and in working condition. Case and CD(s) must be presentable and in working order. Damaged products sent back for a refund are subject to partial refunds or exchanging the product for another copy of the same program. Please contact us beforehand with any questions on returns and your products condition.
Please understand that there is always the possibility that our DVD's may not work on certain DVD players/devices. Please try the DVD in a stand-alone player or another device before requesting a refund.
Return Policy on Custom CD's or Hypnosis Services:
We DO NOT accept returns or refunds of any kind as the Custom CD or Personal Services, such as Phone Sessions with Victoria. This is a creative process requires time for research, writing, recording and editing the session.
Return Policy on Script Books:
Due to their sensitive copyright nature, we do not offer returns or exchanges on downloaded or printed script books.
How to Request a Refund:
We do not use RMA forms.
Please send an email through the Contact Us form and be sure to include the SPECIFIC REASON for the return.
We reserve the right to modify this policy as we see fit. Customers who we speculate ABUSING our return policy may lose their right to future returns.